|
|
|
|
| Testimonials |
| "Working with Cybermax has been a pleasure, they have delivered solutions which are tailored to our exact needs, exhibiting the same high levels of customer service that we pride ourselves in. Since our new website and online catalog went live we have seen a significant increase in online traffic and ordering and with our customers staying longer - this is excellent news for our business." | Brett Hammers
V.P. Marketing
Orgill |
|
|
|
|
|
|
|
 |
| Application maintenance is a key
component of any IT strategy, to increase the effectiveness of an application
and enhance its value. Maintenance of a critical application has a direct
impact on the profitability of an organization's business. Industry surveys
indicate that organizations spend up to 70% of the IT budget maintaining
current IT functionality and operations. When maintenance is performed with
in-house staff, it leaves very little time to develop new applications that are
essential for the business to stay competitive.
|
| Cybermax’s application maintenance
services help clients achieve their business goals and objectives, by providing
on-time support and value adding services. Our approach is geared to enable our
customers to meet their commitments to their customers. We enable our customers
to reduce the time they spend on application maintenance and focus on new IT
functionality and improvements to the organization. We adhere to stringent
Service Level Agreements (SLA) and enable our clients to reduce the total cost
of ownership for their applications.
|
 |
|
|
Cybermax provides
business-focused service solutions through the use of well-defined application
maintenance functions. Cybermax application maintenance services include:
 |
|
Change Management
Analysing the impact of impending change and implementing modifications. |
|
|
|
Configuration Management
A standard procedure to capture and store asset and configuration. This
procedure outlines how data is updated, maintained, and made available in real
time.
|
|
|
|
Content Management
Web content creation, review, and ultimate delivery to the live system.
|
|
|
|
Contingency Planning
Determining procedures that need to be followed in times of crisis. Typical
incidents that need planning include,
Natural disasters
Inclement weather
Web server outage
Network outage
Power outage
Customer contact method outage
Data loss
Security threats such as hacking, compromised security, and viruses
|
|
|
|
Documenting and Sharing Information
Recording, classifying, and tracking incidents, problems, errors, suggestions
and complaints. |
|
|
|
Help Desk Support |
|
|
|
Incident Management
Includes incident logging, routing, updates and incident closures. |
|
|
|
Monitoring and Operational
Performance Measurement
Monitoring and measuring operational performance based on the expectations of
customers and business. |
|
|
|
Problem Management
Includes problem resolution, root cause analysis of incidents and problems, and
reporting. |
|
|
|
Quality Improvement
Reviewing processes and improving them as needed.
|
|
|
|
System Administration
|
|
|
|
|